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Dear customer,

If garment you have ordered is different from what you expected, if you have ordered the wrong size, decided the items do not fit you perfectly or wish to return it for any other reason we are ready to help you and you can do that within 14 days of delivery.

We do not offer a free returns service at the moment. All return shipping costs are at the customer's expense. 

If you decide to return something, please note the items should be exactly as you received them: unaltered (no deodorant or make-up stains), unwashed, and unused. We are not able to accept returned items that have any dirt on them or have been worn or washed. All the garments have to be in their original packaging and have original label on them. We do not accept returns with removed labels.

If you wish to return your order you may send us an email or simply return to the address below:

The parcel should be returned using the Tracked & Signed service to the following address:

FLOW

Subaciaus st. 17-33

LT-01300 Vilnius

Lithuania

+37065099756

We will send you an email when the return is delivered to our warehouse. We will then check the return items, which should be in exactly the same condition you received them, in 2 days we will accept your return and confirm the refund.

Once the products have been checked and accepted, we will send you an email to confirm we have accomplished your refund. Your account will be credited within 2 - 4 working days, depending on your bank.

Would you like to order a new size or exchange your items?

Place a new order with the correct size or different garment, and our dedicated team will be here to facilitate a smooth exchange process if you have any questions.

How to Exchange & Return Online 

To complete a safe and convenient return online, follow these three simple steps:

  1. Complete the Return form and place it inside the parcel together with the item(s) you wish to return. 

    2. Attach the label with our Address on top of the old address label and remove or delete other labels on the parcel. 
    3. You can send your return with the help of your local post office or by using other services. The parcel should be returned using the Tracked & Signed service to the following address:

FLOW

Subaciaus st. 17-33

LT-01300 Vilnius

Lithuania

+37065099756

Your refund will be returned to the original purchaser's credit card. We always aim to handle your returned purchase as soon as we can.

Shipping charges and duties are non-refundable.

Do not hesitate to contact us if you need any additional information.

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